status: open to Support Engineer and Customer Success Engineer roles

I find out why it broke, fix it, and write it down.

I'm Mohammed Riyazuddin, a Technical Support Engineer in Hyderabad, India. I work across WordPress, WooCommerce, DNS, payments and SQL.

track_record.sql

SELECT metric, result

FROM automattic_support;

What I debug

Themes, plugins, Stripe, PayPal, WooPayments, Bookings and Subscriptions.

The issues that sit between the site, the host and the inbox.

SQL queries, WP-CLI, browser DevTools, Zendesk, GitHub and Jira.

Clear customer-facing guides, and training for the people answering tickets.

WooCommerce store with an AI support assistant that hands complex tickets to a person.

Store setup for a Sierra Leone client: tax, shipping, custom payment gateways and WhatsApp chat.

Two 60-post series for complete beginners.